Turn one AI bot into your customer experience engine
The bot is an enterprise-tuned AI engine with human takeover, smart pre-chat forms and unlimited languages — ready to plug into your stack and scale with your product.
No code • Easy to launch • Designed for SaaS and digital products
A smart engine that understands your whole business
The core of the bot is a powerful AI engine tuned to your products, policies and workflows. It doesn't just answer questions – it leads users from first contact to full resolution.
Understands free-form questions
Users can explain their issue in their own words – typos, slang and product jargon included. The bot extracts intent and key details, then asks for clarification only when it really needs more information.
Uses all your knowledge at once
Instead of forcing users to click through multiple pages, the AI combines data from different sources into one clear answer with next steps, links and optional details for advanced users.
Keeps full conversation context
The AI remembers what was said earlier in the chat – previous questions, identifiers, selected options – and uses that context to avoid repetition and move the user forward instead of backwards.
Follows your rules and tone
Configure what's allowed, what is sensitive, and how you want the bot to sound. The engine respects your policies and brand voice across every reply.
The AI engine works on top of your own content: help center, internal docs, product catalog, pricing pages, policies and playbooks. Instead of sending customers to long articles, it reads everything for them and turns that knowledge into short, actionable answers in natural language.
The bot keeps track of context across multiple messages. If a user starts with a broad question, narrows it down, adds an order number and then changes their mind, the AI still knows what they're talking about. No "Can you repeat that?" and no breaking the flow because of a new follow-up question.
You stay in full control: you decide which sources the bot can use, which topics require extra verification, what should never be said and when to escalate. The engine follows your rules and tone of voice, so every reply feels like it comes from your best-trained agent.
Outcome: customers feel like they're chatting with a real expert, while your team handles fewer repetitive questions.
Seamless hand-off to humans when the stakes are high
AI does the heavy lifting, but your team is always one click away. Agents can join the chat with full context, take control and pass it back to the bot when the routine work is done.
Smart routing rules
Route conversations by topic, priority, customer type, language or channel. Urgent or high-value chats skip the queue and go straight to the right team.
Full context for every agent
Agents see everything: what the bot said, what the user answered, what data was collected and which steps have already been completed.
Agent control over AI replies
Let agents edit or approve suggested AI answers before sending them, so they can speed up replies without losing quality or control.
Smooth return to automation
Once the complex part is done, the bot can continue the flow: confirm changes, send summaries, collect feedback and close the conversation cleanly.
The platform continuously evaluates when a human should step in – based on topic, sentiment, customer segment, value or any rules you define. If a case is sensitive, complex or time-critical, the bot doesn't try to "wing it". Instead, it politely offers a hand-off to a real person.
When an agent joins, they see the full conversation history, all questions the bot asked, user answers, collected data (like email or order ID) and any actions that have already been taken in other systems. There's no need to restart the conversation or ask the user to repeat themselves.
After the tricky part is solved, the bot can take over again for confirmations, summaries, surveys or follow-up steps. Your team focuses on decisions and edge cases, while the AI handles everything around them.
Outcome: your team handles fewer manual chats, but customers still get a human whenever it truly matters.
Capture the right data before the chat even starts
Smart pre-chat forms ask the right questions upfront, adapt to users' answers, qualify requests and route each conversation to the best place from the first message.
Flexible field sets
Collect names, emails, phone numbers, order IDs, company details or any custom fields you need to resolve requests quickly.
Dynamic, conditional questions
Show or hide fields based on previous answers. Ask only what is relevant for that user and that specific problem.
Automatic routing & prioritization
Use form answers to route conversations to the right team, region or priority level automatically, with no manual triage.
Clean data for your tools
Synced fields create ready-to-use tickets and leads in your systems, so you can track performance, segment contacts and follow up properly.
Instead of jumping into a conversation blind, the bot can collect key details before the first response: contact data, intent, order number, company size, budget, urgency and more. Fields are fully configurable and can look different depending on the page, campaign or channel.
Forms aren't static. If a user selects "Billing issue", you can ask for an invoice number; if they choose "Book a demo", you can ask about team size, use case and preferred date. The bot uses these answers to personalize its first reply and decide whether to solve the request itself or escalate.
Every answer is saved to your CRM, helpdesk or analytics tools, so agents never have to ask the same questions again. Returning users can skip steps, confirm what's changed and get help even faster.
Outcome: fewer anonymous chats, more qualified conversations and faster resolutions for both users and agents.
One bot that feels local in every market
The bot detects the user's language automatically and replies in kind. You don't have to manage separate bots or pay extra per language – global support is built in.
Automatic language detection
The bot recognizes language on the fly and switches instantly, without any menus, flags or manual selection from the user.
Consistent tone everywhere
Replies stay on-brand in every language: the same personality, clarity and politeness, adapted to local expectations.
One bot, many locales
Avoid managing dozens of clones. A single bot instance can serve all your localized sites, apps and channels.
Easy for agents and ops
Your operations team works with one setup, one dashboard and one reporting layer, even if users talk in different languages.
Visitors can start chatting in their own language right away. The bot detects language from the first messages and keeps using it for the rest of the conversation, even if the user mixes more than one language in a single thread.
You can serve multiple regions and brands with a single bot configuration. Knowledge and rules are shared; only the phrasing adapts. This makes it easy to launch localized pages, test new markets and support cross-border customers without duplicating work.
For your team, everything remains centralized: one set of analytics, one routing logic, one stack of integrations – even if conversations happen in ten different languages across time zones.
Outcome: your experience feels local for users, but stays simple and scalable for your team.
Together, these bot capabilities form your AI automation layer.
Launch the engine, enable human takeover, add smart forms and switch on multilingual support – and turn a simple chat widget into a core part of your product experience.